IMPORTANT – PLEASE READ AND UNDERSTAND THESE TERMS
OF USE CAREFULLY BEFORE YOU OPEN, USE OR SUBSCRIBE TO BUDDY BEDS. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES
AND LIMITATIONS OF LIABILITY (see clauses 11, 12, 13 and 14). THESE TERMS
FORM AN ESSENTIAL PART OF OUR AGREEMENT. PLEASE PRINT A COPY OF THIS AGREEMENT AND
KEEP IT FOR YOUR RECORDS.

THIS IS A BINDING AGREEMENT. THESE TERMS OF USE (“TERMS”) TOGETHER
WITH OUR PRIVACY POLICY CONSTITUTE A LEGALLY BINDING AGREEMENT
(“AGREEMENT”) BETWEEN YOU AND BUDDY BEDS AND SHOULD BE READ CAREFULLY. THIS AGREEMENT GOVERN YOUR ACCESS TO, USE OF AND ATTEMPTS TO USE THE WEBSITE AND THE SERVICES PROVIDED BY BUDDY BEDS

Contents:

• Article 1 Definitions
• Article 2 Identity of the trader
• Article 3 Applicability
• Article 4 The Offer
• Article 5 The contract
• Article 6 Disclaimer: Individual results may vary
• Article 7 Right of withdrawal
• Article 8 Costs in the event of withdrawal
• Article 9 Exclusion of the right of withdrawal
• Article 10 The price
• Article 11 Conformity and warranty
• Article 12 Trial period and returns
• Article 13 Exclusion of other warranties
• Article 14 Limitation of liability
  • 14.1 Damage to floors
• Article 15 Delivery and performance
• Article 16 Long-term contracts: notice period and renewal
• Article 17 Payment
• Article 18 Complaints Procedure
• Article 19 Disputes
• Article 20 Supplementary or deviating provisions
• Article 21 – ‘Buddy Beds × DogChef × Henriëtte Jordens’ Promotional Bundle (Black Friday 2025)

Article 1 – Definitions

In these terms and conditions, the following terms shall have the meanings set out below:

1. Cooling-off period : the period within which the consumer may exercise their right of withdrawal;
2. Consumer : a natural person who is not acting in the course of a trade or business and who enters into a distance contract with the trader;
3. Day : a calendar day;
4. Continuing performance contract : a distance contract relating to a series of products and/or services, where the obligation to supply and/or purchase is spread over time;
5. Durable medium : any medium that enables the consumer or trader to store information addressed personally to them in a way that allows for future reference and unaltered reproduction of the stored information.
6. Right of withdrawal : the consumer’s right to withdraw from the distance contract within the cooling-off period;
7. Model form : the model withdrawal form provided by the trader, which a consumer may complete if they wish to exercise their right of withdrawal.
8. Trader : the natural or legal person who offers products and/or services to consumers at a distance;
9. Distance contract : a contract in which, within the framework of a system organised by the trader for the distance sale of products and/or services, exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract;
10. Means of distance communication : a means that can be used to conclude a contract without the consumer and the trader being physically present in the same place at the same time.
11. General Terms and Conditions : the trader’s General Terms and Conditions set out herein.

Article 2 – Identity of the trader

Buddy Beds

Morelstraat 42BIS

Email address: Info@Buddy Beds.nl

Telephone number: 030 340 3987

Chamber of Commerce number: 80187994

Article 3 – Applicability

1. Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, it will be stated, before the distance contract is concluded, that the general terms and conditions may be inspected at the trader’s premises and will be sent free of charge as soon as possible at the consumer’s request.
2. If the distance contract is concluded electronically, by way of derogation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, it shall be indicated, before the distance contract is concluded, where the general terms and conditions can be accessed electronically and that they will be sent free of charge, either electronically or by other means, at the consumer’s request.
3. If, at any time, one or more provisions of these general terms and conditions are wholly or partially void or are set aside, the contract and these terms and conditions shall remain in force in all other respects, and the provision in question shall be replaced without delay, by mutual agreement, with a provision that approximates the meaning of the original as closely as possible.
4. Situations not covered by these general terms and conditions must be assessed ‘in the spirit’ of these general terms and conditions.
5. Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions shall be interpreted ‘in the spirit’ of these general terms and conditions.

Article 4 – The Offer

1. If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.
2. The offer is non-binding. The trader is entitled to amend and adapt the offer.
3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. Where the trader uses images, these are a true representation of the products and/or services offered. Obvious errors or omissions in the offer are not binding on the trader.
4. All images and specifications in the offer are for illustrative purposes only and cannot give rise to a claim for compensation or the termination of the contract.
5. Images accompanying products are a true representation of the products on offer. The trader cannot guarantee that the colours shown correspond exactly to the actual colours of the products.
6. Every offer contains sufficient information to make it clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular
   :
1. the price including taxes;
2. any delivery costs;
3. the manner in which the contract will be concluded and the steps required to do so;
4. whether or not the right of withdrawal applies;
5. the method of payment, delivery and performance of the contract;
6. the time limit for accepting the offer, or the period during which the trader guarantees the price;
7. the rate for distance communication if the costs of using the means of distance communication are calculated on a basis other than the standard basic rate for the means of communication used;
8. whether the contract will be archived after it has been concluded, and if so, how the consumer may access it;
9. the manner in which the consumer, prior to concluding the contract, can check the information provided by them in the context of the contract and, if desired, correct it;
10. any other languages in which, in addition to Dutch, the contract may be concluded;
11. the codes of conduct to which the trader is subject and the manner in which the consumer may consult these codes of conduct electronically; and
12. the minimum duration of the distance contract in the case of a continuing performance contract.
13. Optional: available sizes, colours, types of materials.

Article 5 – The contract

1. Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and fulfils the conditions set out therein.
2. If the consumer has accepted the offer by electronic means, the trader shall immediately confirm receipt of the acceptance of the offer by electronic means. Until the trader has confirmed receipt of this acceptance, the consumer may withdraw from the contract.
3. If the contract is concluded electronically, the trader shall take appropriate technical and organisational measures to secure the electronic transmission of data and shall ensure a secure web environment. If the consumer is able to pay electronically, the trader shall observe appropriate security measures for this purpose.
4. The trader may – within the legal framework – ascertain whether the consumer is able to meet their payment obligations, as well as all those facts and factors that are relevant to the responsible conclusion of the distance contract. If, on the basis of this assessment, the trader has good grounds for not entering into the contract, they are entitled to refuse an order or enquiry, stating their reasons, or to attach special conditions to its performance.

Article 6 – Disclaimer – Individual results may vary

Every user’s skin and living environment is unique. Therefore, individual results will vary from user to user.

Buddy Beds does not promise or guarantee the disappearance of your acne vulgaris. Customers who purchase our services or products gain access to the materials needed to improve their skin. However, Buddy Beds does not guarantee success in achieving acne-free skin. This is because there are many variable factors over which Buddy Beds has no control. The material provided is not tailored to any individual. You are personally responsible for the choices you make regarding your skin. Buddy Beds fulfils an advisory role only.

Article 7 – Right of withdrawal

The exercise of the right of withdrawal, the conditions under which a product may be returned, and the procedure for notifying and sending a return are set out in detail in Buddy Beds’ Delivery and Returns Policy.

The Delivery and Returns Policy takes precedence and can be viewed at:
https://buddybeds.nl/pages/leverings-en-retourbeleid

Returns that do not comply with the conditions set out therein may be refused.

Article 8 – Costs in the event of withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the goods shall be borne by the consumer, unless expressly stated otherwise in the Delivery and Returns Policy.

A refund of the purchase price will be made in accordance with the terms and conditions set out in the Delivery and Returns Policy.

Buddy Beds reserves the right to charge for any reduction in the value of the product if the returned product is damaged, shows signs of use or does not meet the return conditions.

Article 9 – Exclusion of the right of withdrawal

1. The trader may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal shall only apply if the trader has clearly stated this in the offer, or at least in good time before the conclusion of the contract.
2. Exclusion of the right of withdrawal is only possible for products:

1. which have been produced by the trader in accordance with the consumer’s specifications;
2. which are clearly of a personal nature;
3. which, by their nature, cannot be returned;
4. which are liable to deteriorate or expire rapidly;
5. whose price is subject to fluctuations in the financial market over which the trader has no influence;
6. for individual newspapers and magazines;
7. for audio and video recordings and computer software where the consumer has broken the seal.
8. for hygiene products where the consumer has broken the seal.

• Exclusion of the right of withdrawal is only possible for services:

1. relating to accommodation, transport, catering or leisure activities to be provided on a specific date or during a specific period;
2. the provision of which has commenced with the consumer’s express consent before the cooling-off period has expired;
3. relating to betting and lotteries.

Article 10 – The price

1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
2. Notwithstanding the previous paragraph, the trader may offer products or services at variable prices where the prices are subject to fluctuations in the financial market over which the trader has no influence. This dependence on fluctuations and the fact that any prices quoted are indicative prices shall be stated in the offer.
3. Price increases within 3 months of the conclusion of the contract are only permitted if they result from statutory regulations or provisions.
4. Price increases taking effect 3 months or more after the conclusion of the contract are only permitted if the trader has stipulated this and:

1. they result from statutory regulations or provisions; or
2. the consumer has the right to terminate the contract with effect from the day on which the price increase takes effect.

• The prices stated in the offer of products or services include VAT.
• All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the trader is not obliged to supply the product at the incorrect price.

Article 11 – Conformity and Warranty

Buddy Beds guarantees that the products supplied comply with the contract and meet reasonable requirements of quality and fitness for purpose.

The Warranty Terms and Conditions, as published on the Buddy Beds website, apply to all Buddy Beds products.

The warranty terms and conditions describe, amongst other things:
• the warranty period•
what is and is not covered by the warranty•
exclusions (such as damage caused by misuse, washing contrary to instructions or damage caused by pets)
• the procedure for submitting a warranty claim

The current warranty terms and conditions can be viewed at:
https://buddybeds.nl/pages/garantievoorwaarden

The guarantees set out in these terms and conditions do not affect the consumer’s statutory rights.

Article 12 – Trial Period and Returns

Buddy Beds offers a trial period for selected products, including a 30-day trial period for Buddy Beds dog beds.

The terms, conditions, restrictions and procedure for trial periods and returns are set out in Buddy Beds’ Delivery and Returns Policy.

Only products that meet the return conditions set out therein are eligible for a refund.

The full policy can be viewed at:
https://buddybeds.nl/pages/leverings-en-retourbeleid

Article 13 – Disclaimer of Other Warranties

Unless otherwise inapplicable or prohibited by law: you expressly agree that your use of the website, or your inability to use the website, is at your own risk. The website is, by definition, Buddy Beds and the Buddy Beds community platform. The website and the materials, information and services contained and offered on the website are provided on an ‘as is’ basis without warranties of any kind, whether express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. We make no representations or warranties, and expressly disclaim all representations and warranties, regarding the reliability, timeliness, quality, suitability, availability, accuracy and/or completeness of any information on this website. We do not represent or warrant that your use of our website will be uninterrupted, timely, secure or error-free. We do not guarantee that the results that may be obtained from using the website will be accurate or reliable. You agree that we may, from time to time, remove the website for an indefinite period or discontinue the website or any service at any time, without notice to you.

Article 14 – Limitation of Liability

Unless otherwise excluded or prohibited by law, Buddy Beds, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors shall under no circumstances be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, but not limited to, loss of profit, lost revenue, lost savings, loss of data, replacement costs or similar damages, whether based on contract, tort (including negligence), statute, strict liability or otherwise, arising out of your or your company’s use of, or attempt to use, any part of the website or services, or for any other claim in any way connected with your or your company’s use of, or attempt to use, the website or any service, including, but not limited to, errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the website or any content or service posted, transmitted or otherwise made available, even if you have been advised of the possibility thereof.

If, notwithstanding the limitation of liability set out above, Buddy Beds is held liable on any legal theory whatsoever, Buddy Beds’ liability and your exclusive remedy shall be limited to the lower of (i) €100.00, or (ii) the total amount that you or your company has paid to Buddy Beds during the period of one (1) month immediately preceding the incident on which your or your company’s alleged claim is based. This limitation of liability applies to all claims, regardless of whether Buddy Beds was aware of or had prior knowledge of the possibility of damage or such claims.

14.1 Damage to floors
Buddy Beds shall not be liable for any damage to floors, including but not limited to stains, discolouration or marks that may arise from placing the Buddy Bed on certain surfaces (such as poured floors, parquet or other sensitive floor types). It is the customer’s responsibility to take appropriate precautions, such as using a rug or protective underlay.

Article 15 – Delivery and Fulfilment

1. The trader shall exercise the utmost care when receiving and fulfilling orders for products and when assessing requests for the provision of services.
2. The place of delivery shall be the address provided by the consumer to the company.
3. Subject to the provisions of paragraph 4 of this article, the company shall fulfil accepted orders with due diligence, but no later than within 14 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be fulfilled in part, the consumer will be notified of this no later than 14 days after placing the order. In that case, the consumer has the right to terminate the contract free of charge. The consumer is not entitled to compensation.
4. All delivery times are indicative. The consumer cannot derive any rights from any delivery times stated. Exceeding a delivery time does not entitle the consumer to compensation.
5. In the event of termination in accordance with paragraph 3 of this article, the trader shall refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination.
6. If delivery of an ordered product proves impossible, the trader shall endeavour to provide a replacement item. No later than upon delivery, it will be clearly and comprehensibly stated that a replacement item is being supplied. The right of withdrawal cannot be excluded in the case of replacement items. The costs of any return shipment shall be borne by the trader.
7. The risk of damage to and/or loss of products remains with the trader until the moment of delivery to the consumer or to a representative designated in advance and notified to the trader, unless expressly agreed otherwise.

Article 16 – Long-term contracts: duration, termination and renewal

Termination

1. The consumer may terminate a contract entered into for an indefinite period and which provides for the regular supply of products (including electricity) or services, at any time, subject to the agreed notice rules and a notice period of no more than one month.
2. The consumer may terminate a contract entered into for a fixed term and providing for the regular supply of products (including electricity) or services, at any time before the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month.
3. The consumer may terminate the contracts referred to in the preceding paragraphs:
4. terminate at any time and are not restricted to termination at a specific time or during a specific period;
5. terminate them at least in the same manner as they were entered into by the consumer;
6. always terminate with the same notice period as that stipulated by the trader for themselves.

Renewal

• A contract entered into for a fixed term and relating to the regular supply of goods (including electricity) or services may not be tacitly extended or renewed for a fixed term.
• Notwithstanding the previous paragraph, a contract entered into for a fixed term and relating to the regular supply of daily- daily and weekly newspapers and magazines may be tacitly extended for a fixed term of no more than three months, provided that the consumer may terminate this extended contract towards the end of the extension period with a notice period of no more than one month.
• A contract entered into for a fixed term and relating to the regular supply of goods or services may only be tacitly renewed for an indefinite period if the consumer is entitled to terminate it at any time with a notice period of no more than one month, and with a notice period of no more than three months where the contract provides for the regular, but less than once a month, delivery of daily newspapers, news papers, weekly newspapers and magazines.
• A fixed-term contract for the regular delivery of daily newspapers, news papers, weekly newspapers and magazines on a trial basis (trial or introductory subscription) is not tacitly renewed and ends automatically upon expiry of the trial or introductory period.

Duration

• If a contract has a term of more than one year, the consumer may, after one year, terminate the contract at any time with a notice period of no more than one month, unless reasons of reasonableness and fairness preclude termination before the end of the agreed term.

Article 17 – Payment

1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days of the start of the cooling-off period as referred to in Article 6(1). In the case of a contract for the provision of a service, this period commences once the consumer has received confirmation of the contract.
2. The consumer is obliged to notify the trader immediately of any inaccuracies in the payment details provided or stated.
3. In the event of non-payment by the consumer, the trader is entitled, subject to statutory limitations, to charge the reasonable costs previously communicated to the consumer.

Article 18 – Complaints Procedure

1. The trader has a sufficiently publicised complaints procedure and will handle the complaint in accordance with this procedure.
2. Complaints regarding the performance of the contract must be submitted to the trader within two months of the consumer identifying the defects, and must be fully and clearly described.
3. Complaints submitted to the trader shall be answered within 14 days of the date of receipt. If a complaint is likely to take longer to process, the trader will respond within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed reply.
4. If the complaint cannot be resolved by mutual agreement, a dispute arises which is subject to the dispute resolution procedure.
5. In the event of a complaint, a consumer must first contact the trader. It is also possible to submit complaints via the European ODR platform (http://ec.europa.eu/odr).
6. A complaint does not suspend the trader’s obligations, unless the trader indicates otherwise in writing.
7. If a complaint is found to be justified by the trader, the trader shall, at its discretion, either replace or repair the delivered products free of charge.

Article 19 – Disputes

1. Agreements between the trader and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law. This applies even if the consumer is resident abroad.
2. The Vienna Sales Convention does not apply.

Article 20 – Supplementary or deviating provisions

Any provisions that are supplementary to or deviate from these general terms and conditions must not be to the detriment of the consumer and must be set out in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.