Delivery and Returns Policy
Shipping & delivery
We ship quickly within the Netherlands and Belgium. Shipping is free to the Netherlands and Belgium; for other EU countries you will see a small contribution at checkout.
Buddy Beds ships from our warehouse in Spijkenisse. Your order is dispatched within 1 to 2 working days; orders placed at the weekend are picked up on Monday. The delivery times below are indications in working days, counted from the next working day.
Estimated delivery times
🇳🇱 Netherlands: on average 1 to 3 working days
🇧🇪 Belgium: on average 2 to 4 working days
🇪🇺 Other EU countries: on average 2 to 7 working days
Please note: during busy periods, such as sales or holidays, it can take a little longer.
Split delivery
Ordering a bed and a separate cover? They may be delivered as separate parcels, sometimes on different days. You get a track & trace link for each parcel. Still missing something 2 working days after everything shows as "delivered"? Send us a message and we will look into it.
Track & trace
As soon as your order (or part of it) is on its way, you receive a track & trace link by email. That link lets you follow your parcel with the carrier.
- A track & trace link sometimes only becomes active once the carrier has scanned the parcel
- No update yet? Then your order is usually simply on its way
- With split deliveries you receive several track & trace links
International shipping
We ship to countries within the European Union at the rates shown at checkout. For shipping outside the EU, import duties or taxes may apply; these are at your own expense.
Return policy
30 nights of trial sleeping
Your dog may try the Buddy Bed for 30 nights. Not comfortable in it? Then you send the bed back. If everything comes back clean, complete and in its original box, you get the full purchase price back and we pay the return shipping. This trial period is separate from the statutory right of withdrawal.
How to register a return
- Go to our returns page and click "Register a return"
- Fill in the form with your order number or the email address of your order
- Answer the few questions about the condition of your bed
- Once approved, you receive the return label and shipping instructions by email
We cannot accept a return that has not been registered. On the returns page you can see in advance exactly what a return will cost you.
What we deduct
Does your bed go back clean, complete and in its original box? Then you get everything back. If that is not quite possible, we only deduct the associated costs:
- Another sturdy box instead of the original: € 7.95
- No box at all, sent in film or a bag: € 15.00
- Not cleaned or full of hair: € 25.00
- Keeping an accessory (laundry bag, waterproof inner cover, laundry strips or a free promotional extra): € 5.00 each
- Missing parts: settled separately after inspection
- Damage or stains: a percentage of the item price, depending on what we find
You pass on your choices yourself when you register. On arrival we look at the actual condition, and that determines the final settlement. Not sure? Email us before you send.
How to pack the bed
- Make sure the bed is clean and free of hair
- Turn it upside down (anti-slip side up) and roll it up tightly from the short side, pressing the air out
- Secure the roll with string or tape, but never put tape on the fabric
- The bed must always go back in a sturdy box. Use the original one if you can. If you no longer have it, another sturdy box is fine and we deduct € 7.95. Never send it loose, in film or in a bag: then we deduct € 15.00, because it arrives damaged
- Bed and cover do not fit in one box? We will send you a second return label
Refund
On arrival we check the return. After that we transfer the amount back within 14 days via your original payment method (with Klarna it can take a few days longer).
When a return can be refused
- The return was not registered in advance
- There is tape on the fabric
- The bed is damaged through careless packing
Exchanging (size or colour)
The fastest route: register your return and order the right item in the shop straight away. As soon as your return arrives, you get the amount of the first order back.
Questions
Questions about your order, delivery or return? Email us at vragen@buddybeds.nl. We answer messages within 1 to 4 working days. Sending a reminder unfortunately does not speed things up.