Within 1 to 2 working days of placing your order. If you order at the weekend, we’ll process it on Monday. As soon as your parcel is on its way, you’ll automatically receive a track & trace link by email.

🇳🇱 Netherlands: 1 to 3 working days
🇧🇪 Belgium: 2 to 4 working days
🇪🇺 Other EU countries: 2 to 7 working days

These are average times, calculated from the next working day. During busy periods, such as sales or the festive season, it may take a little longer.

Track your parcel via our track & trace service. Enter your order number and postcode to see exactly where your order is. Your order number is in your order confirmation.

Can’t see an update yet? In that case, your parcel is usually just on its way. Track & trace only becomes active once the carrier has scanned the parcel.

That’s normal. A Buddy Bed and a separate cover are often sent in separate parcels, sometimes even on different days. You’ll therefore receive several track & trace links.

Is everything marked as delivered but are you still missing something after two working days? Please email us with your order number and we’ll look into it straight away.

A pre-order is a product that’s still on its way to our warehouse.

If your order contains a pre-order item, the whole order will be dispatched in one go as soon as that item arrives. Would you like to receive the rest of your order sooner? Email us, and we’ll split your order.

That’s a nuisance. First, do these two things:

1. Check with your neighbours and at your agreed delivery point
2. Check whether a second parcel is on its way, as sometimes one of the two is delivered later in the day whilst the status already shows as ‘delivered’

Is the parcel still missing after one working day? Email us with your order number. We’ll then launch an official enquiry with DPD. To do this, we’ll need you to fill in a short form, which we’ll send to you. We’ll sort it out.

We use DPD. As soon as your parcel is on its way, you’ll receive a track & trace link so you can follow its progress.

Yes. Delivery to the Netherlands and Belgium is free. For other EU countries, we charge a small fee, which you’ll see at checkout. Outside the EU, import duties may apply; these are at your own expense.

As long as your order hasn’t been dispatched yet, you usually can. Please email us as soon as possible with your order number and details of what needs to be changed. Has your parcel already been dispatched? In that case, you can simply return it once you’ve received it.

Measure your dog whilst lying down, from nose to base of the tail, and compare this with our size guide. Add a few centimetres, as most dogs like to stretch out.

Can’t decide between two sizes? Go for the larger one. Your dog is less likely to use a bed that’s just a bit too small. And if they’re not comfortable in it after all, you’ve got 30 nights to exchange it.

Small
For dogs up to approx. 50 cm. External dimensions 74 x 58 x 20 cm, sleeping area 50 x 34 cm.

Medium
: For dogs up to approx. 70 cm. External dimensions 94 x 74 x 20 cm, sleeping area 64 x 44 cm.

Large
: For dogs up to approx. 120 cm. External dimensions 115 x 90 x 20 cm, sleeping area 85 x 60 cm.

The raised edges provide your dog with support for its head. Still not sure? Take the size check – it’ll give you advice in 30 seconds.

No. The orthopaedic core is designed to support weight without sagging, even for dogs weighing 45 kg or more. We offer a 10-year guarantee on this: if the mattress sags structurally from 10 cm to around 2 cm, we’ll sort it out.

No problem – that’s what the trial period is for. You can exchange it for a different size or return it within 30 nights. See the Returns section to find out how it works.

• A 10 cm orthopaedic memory foam mattress that springs back and doesn’t sag
• Raised edges to support your head
• A water-resistant inner cover over the mattress and all the edges, so the filling never gets wet
• A removable, washable outer cover
• A non-slip underside

Certifications: CertiPUR-US, Oeko-Tex and YKK zips.

Yes, the Original Soft Grey cover is included as standard with every size. Would you like a different colour? You can order that separately.

Yes. All covers can be ordered separately, including the standard Soft Grey. Handy if you want two: one on the basket and one in the wash. Please make sure you choose the same size as your basket. Take a look at them in the cover collection.

This is the most common mistake, and it’s easily sorted. A coloured cover replaces the grey cover; it doesn’t go over the top of it.

Here’s how to do it:

1. Remove the mattress and the loose edges from the grey cover
2. Insert the mattress into the separate zipped compartment of the new cover
3. Insert the edges into the long zipped pocket
4. Zip everything up

Now it fits perfectly. Having trouble? Send us a photo and we’ll have a look.

• Bouclé in Off-White, Dusty Pink, Forest Green and Terracotta
• Golden Teddy , soft and warm
• Jumper in Anthracite and Fresh Linen
• Cool and refreshing in Icy Blue and Natural Yellow – perfect for summer
• UltraProtect Black , our strongest fabric
• Original Soft Grey , the cover that comes as standard with your basket

See them all in the cover collection. New colours are added regularly.

Our fabrics are strong and hard-wearing under normal use. But we’ll be honest: if your dog digs or scratches intensively in their bed, any fabric could eventually get damaged.

Do you have a real digger? Then choose the UltraProtect. It’s the most resistant to that.

All covers are removable via a zip, except for the two Pullover covers. You simply pull those over the bed like a jumper.

A zip fits more snugly around the bed and retains its shape best, even with frequent washing. A pullover cover is just a bit quicker to change. Both are fine; it’s mainly a matter of preference.

Yes, the cover comes off in a jiffy and goes straight into the washing machine.

• Always use a laundry bag – this is important
• At a maximum of 30 °C with a mild detergent
• Air dry – do not tumble dry

If you wash it without a laundry bag, the warranty on the zip will be void. That’s the most common damage we see, so it’s really worth taking the trouble.

The inner cover over the mattress and the edges is water-resistant. So any accidents or wet paws won’t reach the filling. You can wipe the inner cover clean with a damp cloth.

That’s right; we send the bed vacuum-rolled up to ensure it’s well protected. Unroll it and give it a day to fully expand. The slight smell of new foam will fade within a few days. Airing it out for a bit helps.

A lint roller or a vacuum cleaner fitted with a furniture brush works quickest. Any remaining hairs will come out naturally when you wash it.

Your dog can spend 30 nights trying out the Buddy Bed to see if he likes it. If he doesn’t settle in, or if the size isn’t quite right, simply send it back and you’ll get your money back. Free of charge.

Via our returns portal.

You’ll need:

• your order number without the hash symbol, so 3103 and not #3103
• the email address or postcode associated with the order

You’ll then automatically receive a returns label and dispatch instructions. If the system doesn’t recognise your order number, please email us and we’ll provide you with a backup number that will work.

The basket must be clean and free of hair.

1. Turn the basket upside down, with the black non-slip side facing upwards
2. Roll it up as tightly as possible from the short end and squeeze out the air
3. Secure it with string or tape, but never stick tape directly onto the fabric
4. Place it in the original box; you may include the cover
5. When registering, upload a photo of the packaged parcel

No problem. Use another sturdy box and clearly mark it to state that it contains a Buddy Bed and specify the size. Unfortunately, we cannot accept bin bags or soft bags, as the basket will arrive damaged.

Do the basket and cover not fit together in one box? Email us and we’ll send you a second return label.

Nothing. Buddy Beds pays for the return postage.

Yes. The quickest way is to do it as follows:

1. Register your current item for return via the returns portal
2. Order the correct size or colour straight away via the online shop

That way, you won’t have to wait for your return to be processed. As soon as we receive your return, we’ll refund the amount. Is the new cover cheaper or more expensive? Email us your new order number, and we’ll settle the difference.

As soon as we receive your return, we’ll check it manually. If everything’s in order, we’ll refund the purchase price within 14 days via your original payment method. You’ll always be refunded the amount you originally paid, even if the price in the online shop has since changed.

Did you pay with Klarna? If so, it may take a few extra days for the refund to appear in your account.

• The basket is not clean
• The basket has been damaged due to careless packing
• There is tape stuck to the fabric

A quick wash or a hoover before you send it back saves us both a lot of hassle.

Unfortunately not. Our baskets are stored in an external warehouse and there’s no one there to accept returns. Returning it using the return label is the only option.

• 12 months against manufacturing and material defects
• 10 years against sagging of the orthopaedic mattress

Sagging means: the entire mattress has structurally sagged from 10 cm to around 2 cm under normal use. Slight indentations or a dent in the shape of your dog are to be expected and are not covered by the warranty.

Please report this to us, quoting your order number and providing a clear photo. The zip is covered by the warranty provided that the cover was washed in a laundry bag, the washing instructions were followed and there are no signs of pulling or biting. If the cover was washed without a laundry bag, the zip warranty is void.

Please get in touch as soon as possible and send photos of both the product and the packaging. We’ll sort it out for you.

No. Damage caused by chewing, scratching, digging or playing is not covered by the warranty, nor is normal wear and tear or discolouration caused by sunlight. We’d be happy to work with you to find a solution, so please do let us know.

Email us with:

• your name and order number
• the product name and date of purchase
• clear photos of the damage taken in good light
• a brief description of the problem and when you discovered it

We’ll assess your claim within 3 to 5 working days and let you know by email what we’ll do next. Read the full warranty terms and conditions.

iDEAL, credit card, Apple Pay and Bancontact. With Klarna, you can pay later or pay in instalments.

That’s a shame, we understand. We’ll refund the price difference for orders placed from the weekend before a sale starts. Is your order within that timeframe? Email us your order number and we’ll sort it out. If your order was placed earlier than that, we’re afraid we can’t refund the difference.

Yes. Email us your order number and we’ll send you the invoice. Do you need it in a company’s name? Please also provide the company name, address and, if applicable, the VAT number.

Discount codes often apply to specific products or sizes and cannot be combined with any current promotions. Having trouble? Email us the code and your order details, and we’ll look into it.

We reply to messages within 1 to 4 working days. During busy periods, this may take a little longer. Unfortunately, sending a reminder won’t speed things up, as your message will simply go back to the back of the queue.